THAISGARCIAHAMNER | 3/28

1. Flat Rate Shipping

• Immediate Shipping Option:
  A $5 flat rate is available for orders of $100 or more for immediate placement into our shipping lineup. (Continental US only).
• Note:
  Open box orders are not eligible for flat rate shipping. Open box order shipping will be calculated based on total order weight.
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2. Open Box Policy

• How to Opt In:
  To keep your order in an “open box” (basket), type "openbox" in the coupon code field at checkout.
• Holding Period:
  Open boxes can be held for up to 6 months (subject to change). If you’d like a custom auto-ship/expiration date, please add your request in the comment section at checkout or send us a DM on Instagram.
• Address Confirmation:
  In the rare event we cannot reach you to confirm your shipping address when your open box expires, your items will ship to the last address on file. If only a billing address is provided, that will be used as the default shipping address.
• Additional Open Box Details:
  • Invoices & Payments: All invoices must be paid on time—either in full or through a pre-approved payment plan (via Shop Pay, PayPal, or our in-house plan)—to keep your items in your open basket.
  • Shipping for Open Boxes: Shipping fees are paid by weight upfront. Your shipping cost will be reconfigured with each order or when you ship out. With high order volume, a final shipping invoice will be provided at close-out.
  • Optional Protection: Package protection and signature confirmation can be added to your open basket at any time via our website.
  • Shipping at Our Discretion: We reserve the right to ship open baskets at any time. If invoices are overdue, your basket will ship immediately.
  • Large & International Orders: Baskets exceeding $1,000 USD ship immediately. International open baskets may incur additional shipping costs based on final weight.
  • Use codes provided in the coupon code box to bypass shipping after your first order is established.
• Learn More → 

3. Payment & Order Processing

• Payment Deadline:
  Please pay within 24 hours. Orders are shipped in the order that payment is received.
• Shipping Days:
  Our shipping team operates from Wednesday to Saturday.
• Payment Plans Available:
  We offer Shop Pay, in-house payment plans (for customers with positive payment history), or invoice through PayPal to explore pay-in-4 options.

4. Order Processing & Shipping Times

• Processing Time:
  Allow 3–5 business days (Monday–Friday, excluding Federal holidays) for order processing and drop off to shipping carrier.
• International Orders:
  Orders outside the continental US or international may take an additional 7–10 days due to customs, strikes, or extended shipping distances.
• Carrier Shipping Times:
  Once with the shipping carrier, delivery times may vary.
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5. Shipping Insurance & Package Protection

• Optional Insurance:
  If you’d like added insurance, it’s available under the “Add-Ons” tab or via the Route widget at checkout.
• Route Package Protection:
  This optional add-on covers your order against damage, loss, and theft. (See our Route Package Protection page for details.)
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6. Shipping Address & Liability

• Address Accuracy:
  Please ensure your shipping address is correct. If only a billing address is provided, it will be used as your shipping address per our shop policies and Shopify guidelines.
• Privacy Note:
  Due to privacy policies, we do not have access to additional addresses saved in other payment apps. All shipping labels are auto-connected to the checkout information you provide.
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7. General Sales Disclaimers

• Final Sale:
  All sales are final. Please ask for dimensions, additional videos, or any other detailed questions before purchasing. I’m happy to answer your questions via live sale or direct message!
• Faulty Items:
  For any item that is faulty (with no signs of damage or wear), store credit or an exchange can be issued if returned within 14 days of purchase.
• Shipping Carrier Responsibility:
  Om of the Soul LLC is not responsible for any packages once handed over to shipping carrier. Tracking information will be emailed when the shipping label is created. If issues or lost packages occur, please contact the carrier using your tracking number, or refer to your route package protection if you opted into coverage. 
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8. Additional Notes

• Checkout Notes:
  You can leave a note at checkout. If you have the Tarot/Oracle free deck code, let me know your preference between the two options—while quantities last.