CRYSTALMENEEDS | 3/6/25 | OPEN BOX

If you opt out of route package protection you assume all liability for your package after it is dropped of to shipping carrier for transit. 

Om of the Soul LLC is released from any responsibility for lost, stolen or damaged packages after it has been released to the shipping carrier. For further information, please refer to our damage policy.

FAQ:

1. Flat Rate Shipping
Immediate Shipping Option:
A $5 flat rate is available for orders of $100 or more for immediate shipment (Continental US only).

Note:
Open box orders are not eligible for flat rate shipping. Shipping for open box orders is calculated based on the total order weight.

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2. Open Box Policy

How to Opt In:
To keep your order in an "open box" (basket), use the "ship" or "hold" coupon code in the coupon code field at checkout.

Holding Period:
Open boxes can be held for up to 6 months (subject to change). If you'd like a custom auto-ship or expiration date, please add your request in the comment section at checkout or send us a DM on Instagram.

Address Confirmation:
In the rare event we cannot reach you to confirm your shipping address when your open box expires, your items will ship to the last address on file. If only a billing address is provided, that will be used as the default shipping address.

Additional Open Box Details:

• Invoices & Payments: All invoices must be paid on time—either in full or through a pre-approved payment plan (via Shop Pay, PayPal, or our in-house plan)—to keep your items in your open basket.
• Shipping for Open Boxes: Shipping fees are paid by weight upfront. Your shipping cost will be reconfigured with each order or when you ship out. In cases of high order volume, a final shipping invoice will be provided at close-out.
• Optional Protection: Package protection and signature confirmation can be added to your open basket at any time via our website.
• Shipping at Our Discretion: We reserve the right to ship open baskets at any time. If invoices are overdue, your basket will ship immediately.
• Large & International Orders: Baskets exceeding $1,000 USD ship immediately. International open baskets may incur additional shipping costs based on final weight.
• Shipping Codes: Use the "ship" or "hold" codes in the coupon code box to adjust shipping after your first order has been established.

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3. Payment & Order Processing

Payment Deadline:
Please pay within 24 hours. Orders are shipped in the order that payment is received.

Shipping Days:
Our shipping team operates from Wednesday to Saturday.

Payment Plans Available:
We offer Shop Pay, in-house payment plans (for customers with positive payment history), or invoice through PayPal to explore pay-in-4 options.

4. Order Processing & Shipping Times

Processing Time:
Allow 3–5 business days (Monday–Friday, excluding Federal holidays) for order processing and drop-off to the shipping carrier.

International Orders:
Orders outside the continental US or international may take an additional 7–10 days due to customs, strikes, or extended shipping distances.

Carrier Shipping Times:
Once with the shipping carrier, delivery times may vary.

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5. Shipping Insurance & Package Protection

Optional Insurance:
If you'd like added insurance, it's available under the “Add-Ons” tab or via the Route widget at checkout.

Route Package Protection:
This optional add-on covers your order against damage, loss, and theft. (See our Route Package Protection page for details.)

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6. Shipping Address & Liability

Address Accuracy:
Please ensure your shipping address is correct. If only a billing address is provided, it will be used as your shipping address per our shop policies and Shopify guidelines.

Privacy Note:
Due to privacy policies, we do not have access to additional addresses saved in other payment apps. All shipping labels are auto-connected to the checkout information you provide.

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7. General Sales Disclaimers

Final Sale:
All sales are final. Please ask for dimensions, additional videos, or any other detailed questions before purchasing. I’m happy to answer your questions via live sale or direct message!

Faulty Items:
For any item that is faulty (with no signs of damage or wear), store credit or an exchange can be issued if returned within 14 days of purchase.

Shipping Carrier Responsibility:
Om of the Soul LLC is not responsible for any packages once handed over to the shipping carrier. Tracking information will be emailed when the shipping label is created. If issues or lost packages occur, please contact the carrier using your tracking number, or refer to your Route Package Protection if you opted into coverage.

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8. Additional Notes

Checkout Notes:
You can leave a note at checkout. If you have the Tarot/Oracle free deck code, let me know your preference between the two options—while quantities last.