Log in
UPS:
- Go to the UPS website
- Log in to your UPS account
- Scroll down the homepage to find the Customer Service section and click on Claims Support
- Click on the Start a Claim hyperlink under the Start a Claim section
- Complete the required fields
- Upload photos and the supporting documentation
- Click on Submit
USPS:
After You File – Next Steps
USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim.
Claims Decisions
Due to COVID-19 impacts, USPS is experiencing delays in processing claims. Please allow additional time for your claims decision. You can also check Claim History in your USPS.com account for updates.
- Claim processing times depend on whether an item is damaged or lost.
- Claims for damaged items are usually processed more quickly than lost mail claims.
- Before processing lost mail claims, USPS will first perform a Missing Mail Search.
Approved Claims
- Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.
- USPS does not pay a claim higher than an item’s actual value.
Denied Claims
- Claims can be partially or fully denied.
- Your decision letter will list the reasons for the denial.
SHIPINSURE:
What is ShipInsure?
ShipInsure is a seamless insurance solution that covers everything from when the product ships until it arrives in your hands. In the event of any damage or loss during shipping, claims are
easily filed on our website, with instant approvals, giving you peace of mind. You can add ShipInsure to your order in the cart and you are protected from your package being lost, stolen or damaged.
1. Why do I need ShipInsure?
We’re here to help you get your orders from point A to point B in one piece.
Order insurance is a must-have for anyone and we know that shipping can be risky.
That’s why we created ShipInsure, an extra layer of protection for your orders during
shipping. From the second it ships until it reaches your door, we cover the order from
Lost, Damaged, or Stolen.
When you use ShipInsure, you can rest assured that when something happens to your
product in transit, we’ll make sure you get a full refund or a replacement as you wish.
2. How long does it take to file a claim?
Filing a claim is a very quick and easy process it should not take more than 90 Seconds!
3. What do I do if my package is presumed to be lost or stolen?
Don't worry we got you covered! Just file a claim with us: https://shipinsure.io/file-claim-bot
4. What do I do if my package gets damaged?
Simply File a claim with us here: https://claim.shipinsure.io/file-claim
5. What Information do I need to file a claim?
All we need is your email address and your ShipInsure ID#
Your ShipInsure ID# can be found in the email that ShipInsure sent you post purchase
(ID# starts with SI). for stolen orders that are above $100 we also need a police report.
6. When Do I have to file a claim?
All claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.