Important Shop Info

HEY BEAUTIFUL SOUL FAMILY!

HERE IS SOME IMPORTANT INFO WHEN SHOPPING WITH US <3

THANK YOU FOR BEING A LIGHT IN MY LIFE AND SUPPORTING MY SMALL BUSINESS!

***CLAIMING/RETURNS INFO***

TO CLAIM IN A LIVE SALE: YOU MUST PLACE AN EMOJI OR WORD WITH THE PRICE OF THE CRYSTAL TO COUNT AS A CLAIM. 

ONLY ONE PUT BACK OR EXCHANGE PER SHOW. 

ABANDONED CLAIMS WILL RESULT IN BEING BLOCKED FROM MY SHOP. PLEASE PRIORITIZE YOUR PAYMENT OR PROMT COMMUNICATION ABOUT YOUR ORDER. 

ALL SALES ARE FINAL.

NO RETURNS. DUE TO THE NATURE OF THIS BUSINESS BEFORE YOU CLAIM, IT IS UP TO YOU TO INQUIRE ABOUT THE CRYSTAL SIZE, WEIGHT OR ANY OTHER QUESTIONS YOU MAY HAVE DURING THE LIVE SALE BEFORE YOU CLAIM. ANY ISSUES WITH YOUR ORDER PLEASE DM ME ON INSTAGRAM.

A CLAIM IS A PROMISE TO PURCHASE AND PRIORITIZE PAYMENT. DO NOT CLAIM IF YOU DO NOT HAVE THE FUNDS. PLEASE RESPECT YOUR BUDGET AND MY TIME.

CANCELING CLAIMS IS HARMFUL TO A BUSINESS AND COULD RESULT TO BEING BLOCKED FROM FUTURE CLAIMS IF TAKEN ADVANTAGE OF. A SHOP OWNERS TIME IS VALUABLE AND CLAIMS SHOULD ONLY BE DONE RESPONSIBLY. A MAX OF ONE PUT BACK PER INVOICE IS STRICT POLICY. PLEASE TAKE SCREENSHOTS OR WRITE DOWN YOUR CLAIMS TO HONOR YOUR BUDGET. 

I DON'T MIND ANSWERING ANY CRYSTAL QUESTIONS AND SHOWING THEM OFF DURING THE LIVE SHOW. PLEASE ASK AS MANY QUESTIONS AS YOU NEED TO MAKE THE MOST INFORMED DECISION ABOUT YOUR PURCHASE BEFORE CLAIMING.

THANK YOU FOR RESPECTING MY TIME AND POLICIES! 

 

***SHIPPING DISCLAIMERS***

ALL ORDERS UNDER $100- SHIPPING STARTS AT $5 AND GOES UP BY WEIGHT OF ORDER.

 

ALL CONTINENTAL US ORDERS OVER $100 UNLOCK $5 FLAT RATE SHIPPING.

 

 

I WILL SHIP 3-8 BUSINESS DAYS AFTER YOUR PURCHASE IS COMPLETE.

***DISCLAIMER*** PLEASE ADD EXTRA INSURANCE COVERAGE BEFORE PAYING YOUR INVOICE. THERE IS AN ADDED COVERAGE OPTION UNDER MY "ORDER ADD ONS" TAB ON MY HOMEPAGE. THIS IS HIGHLY RECOMMENDED DURING BUSY HOLIDAY SEASONS WITH SEASONAL WORKERS. I USE A LOT OF BUBBLE WRAP AND ADDITIONAL MEASURES TO HELP THE PROCESS GO AS SMOOTH AS POSSIBLE BUT SOMETIMES THEY ARE NOT HANDLED WITH THE BEST CARE AFTER THE CARRIER GETS THE PACKAGE.

******I AM NOT RESPONSIBLE FOR YOUR PACKAGE AFTER IT ARRIVES TO THE POSTAL CARRIERS. MOST ORDERS WILL BE SHIPPED USPS AT THIS TIME OR UPS. TRACKING INFORMATION WILL BE SENT SHORTLY AFTER LABEL IS CREATED FOR SHIPMENT. PERIODICALLY CHECK YOUR EMAIL FOR TRACKING INFORMATION (CHECK SPAM FOLDER IF YOU DO NOT SEE IT IN YOUR INBOX) IF YOU EXPERIENCE ANY ISSUES AFTER IT IS SHIPPED IT IS YOUR RESPONSIBILITY TO CONTACT CARRIER ASSOCIATED WITH TRACKING NUMBER.

****I SHIP TO THE DEFAULT ADDRESS PROVIDED ON YOUR CUSTOMER PROFILE THAT YOU INPUT. I DO NOT ACCESS PAYPAL OR ANY OTHER PAYMENT APPS EVEN IF THEY ARE ALSO ASKING FOR YOUR SHIPPING ADDRESS RECORDS. I WILL ONLY TRUST THE ADDRESS YOU PUT ON MY WEBSITE PROFILE.

WITH MULTIPLE ORDERS COMING IN AND MULTIPLE ADDRESSES THAT CAN BE SAVED IN DIFFERENT SERVERS I WILL ONLY TRUST THE ADDRESS YOU INPUT INTO MY SHOPS CUSTOMER PROFILE. I AM NOT RESPONSIBLE IF YOU INPUT THE WRONG ADDRESS. I SHIP TO THE BILLING ADDRESS PROVIDED AS DEFAULT IF SHIPPING IS LEFT BLANK PER MY SHOP POLICIES AS WELL AS SHOPIFY POLICY.

(PLEASE NOTE* DUE TO PRIVACY POLICIES I DO NOT HAVE ACCESS TO ADDRESSES YOU HAVE SAVED IN THE SHOP PAY APP. DO NOT USE THAT AS A REFLECTION OF WHAT YOUR CUSTOMER PROFILE CONSISTS OF)

 

IF YOU REALIZE YOU HAVE CHECKOUT OUT WITH THE WRONG ADDRESS BEFORE THE PACKAGE HAS SHIPPED COMMUNICATE WITH ME ASAP AND ALSO CHANGE YOUR DEFAULT ADDRESS IN YOUR CUSTOMER PROFILE YOU CREATED FOR MY SHOP.  

IF YOU REALIZE AFTER I HAVE SHIPPED THE ITEMS YOU CAN CONTACT USPS AT 1-800-ASK-USPS AND INQUIRE ABOUT INTERCEPTING THE PACKAGE. THERE IS  A FEE TO INTERCEPT. THIS CAN ONLY BE DONE BEFORE THE SCHEDULED DELIVERY DAY. ONCE THE PACKAGE HAS BEEN PLACED ON THE DELIVERY ROUTE THERE IS NO WAY TO INTERCEPT THE PACKAGE. YOU CAN FIND MORE INFORMATION ABOUT INTERCEPTING YOUR PACKAGE ON THEIR WEBSITE AT WWW.USPS.COM.

I AM NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES. THERE IS AN OPTION TO PLACE SHIPPING INSURANCE ON ALL PACKAGES UNDER MY "ORDER ADD ONS" TAB. THE PRICE IS .80 CENTS FOR $100 OF COVERAGE, PLEASE ADD AS MANY AS YOU NEED TO COVER YOUR PACKAGE VALUE.

IF THERE ARE ANY ISSUES ONCE YOU RECEIVE YOUR ORDER PLEASE LET ME KNOW RIGHT AWAY SO THAT I CAN HELP RESOLVE ANY ISSUES. MISTAKES HAPPEN AND I WILL ALWAYS DO MY BEST TO TAKE CARE OF ANY ISSUE THAT HAS BEEN CAUSED FROM THE SHOPS END. BUT IT IF IS THE FAULT OF THE POSTAL CARRIER YOUR SHIPPING COVERAGE WILL COVER YOUR NEEDS AND NOT MY SHOP.

IF YOU HAVE ANY QUESTIONS OR NEED HELP I AM ALWAYS HERE TO HELP! THANK YOU SO MUCH FOR YOUR PURCHASE.

 CONTACT INFO:

989-313-6173

MAILING ADDRESS:

200 W Center St, Linwood, MI 48634 P.O. BOX 55

omofthesoul@gmail.com